Amber Technology Blog

When a sound professional's equipment has a problem, and there's sessions booked in the studio, technical support is a vital part of the product mix. We recently received some feedback about the technical support Amber Technology can supply in partnership with our brand suppliers, from one of our Professional Products customers, Dr Stuart James, (Producer/Engineer at The Soundfield Studio; Lecturer in Music Composition and Sound Design at West Australian Academy of Performing Arts, Edith Cowan University; Pianist/Percussionist/Programmer/Electronics at Decibel New Music).

The service team at Amber Technology are well known for their strong support across all of our business units; ranging from the high end support of TSG (Technical Service Group) for our Media Systems customers, through to the dedicated One For All helpline for end consumers. It's great to receive feedback on how we are performing, such as the following received from one of our Professional musician customers:

To the team at Amber Technology, customer service is more than just selling a product, the after-sales and technical support is a very important part of the total package we offer our dealers and end customers.